We offer a 100% Satisfaction Guarantee on products purchased directly from us. If you are not completely satisfied, you may return the remainder of the product to us for a full refund or exchange within 30 days of receipt. You do not need a return number or authorization to send in a return. Please note that if you purchased a Hammer Nutrition Canada product from a retailer or other vendor and are not satisfied, you MUST return the product to your place of purchase.
Multiple unit refunds: Please note that if you purchase multiple units of a product and are not satisfied, we will refund the cost of one opened unit/container and any remaining unopened units/containers.
Please enclose a copy of your order receipt, with instructions noting whether you would like a return or an exchange. Returned items should be returned in their original product packaging. When requesting an exchange, please make sure to note any new sizes or flavors to ensure that you are sent the desired exchange item(s).
Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.
Hammer Nutrition Canada
PO Box 21028
The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Hammer Nutrition.
Please note that a 10% restock fee will be deducted from your original payment (before tax and shipping) on all Compex units and accessories. We deal with third-party supplier on these purchases.
Receiving a Refund
The time required for you to receive a refund will depend on the following factors:
- 1 to 10 business days for us to receive the return shipment from your shipper.
- 1 to 3 business days for us to process your return.
- 3 to 10 business days for your bank or credit card company to process the refund request.
Please note: If customs refuses delivery of your package and returns it to Hammer Nutrition Canada, we will apply a credit for the dollar amount of the product returned to us. Shipping charges are non-refundable and won’t be credited to your account. We appreciate your understanding.